Good morning future-focused leaders.

This week, we’re peeking inside one of the China’s most innovative dementia care homes—powered almost entirely by AI. From smart mats to emotion-detecting robots, this Shanghai facility shows what’s possible when care and technology intertwine.

And in other news: a prompt is a prompt is a prompt, to borrow from the poet Gertrude Stein. Our tip of the week reminds us that crafting the perfect AI prompt isn’t the goal. You can start messy and basic—let the AI do the heavy lifting.

What else we cover this week:

• Use ChatGPT as your prompt editor for better AI results

• Step inside China’s AI-enabled dementia care home

• Why AI literacy needs a rethink at work

• HubSpot’s beginner’s guide to ChatGPT at work

• Can AI phone calls reduce loneliness for older adults?

• New Adelaide session: Learn and Lead with AI in aged care

• And more...

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READY TO USE TODAY 

😉 Using ChatGPT as a prompt editor

One of the most effective ways to get more from ChatGPT is to use it as a prompt editor. Rather than trying to write the perfect prompt from the outset, I start with a rough version and ask ChatGPT to refine it. This often expands the scope of my prompt and highlights elements I may have overlooked.

For example, I might write:

ChatGPT then returns something like this:

I then review and adjust the prompt before using it with AI.

ON THE HORIZON

🛏️ Inside China's AI-enabled nursing home for dementia care

In brief: This week, I’m sharing a rare look inside a high-tech dementia care home in Shanghai. Shared on Chinese social media by aged care influencer Xiao Wang, the video offers a first-hand glimpse into how this facility is integrating artificial intelligence, robotics, and smart technologies to care for residents with severe cognitive decline. It’s a great example of innovation in action.The video is in Chinese, but I have translated in the link and I also summarise the main points below. 

The details:

• The AI LoveCare Nursing Home exclusively serves residents with severe and extremely severe dementia.

• AI and data-driven monitoring have largely eliminated daytime bedbound care and diaper use.

• Residents dine in a risk-zoned dining room (red for significant swallowing difficulties) to minimise choking hazards and encourage social engagement.

• An AI-enabled patrol robot detects micro-expressions and monitors agitation or distress in real time.

• Non-drug therapies include red-rope exercises, intelligent rehab robots, and isokinetic suits.

• Advanced hydrotherapy beds offer scheduled, supervised sessions for better sleep and reduced medication.

• Smart mats track movement, vital signs, and whether the resident has left the bed.

• Night robots monitor breathing, heart rate, and whether the blankets are properly covering the resident.

• Each staff member wears a smart voice device. When they complete a task or notice something unusual, they can report it directly to the AI system. The AI processes all incoming data and pushes the next care instructions to staff—or even directly to a robot.

Why it matters: This nursing home is bold in its innovation. I believe that not every showcased solution will prove sustainable in the long run, but its ambition is undeniable. It certainly invites us to rethink how high-quality dementia care might be delivered in the 21st century, by reimagining carers alongside intelligent systems.

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🛡️ Why AI literacy in the workplace needs rethinking – An insightful article from The Conversation calls for a broader view of AI literacy—one that goes beyond prompt-writing to include ethics and critical thinking. As AI becomes embedded in aged care, service delivery, and the workforce, it’s vital we keep pace.

🚀 AI guidelines for aged care—free session coming soon – On a similar note, and in case you missed it in last week’s newsletter, the AI Adoption in Aged Care Workgroup is offering a free online session on 17 July to walk you through a framework for responsible AI use in your aged care organisation. All attendees get a customisable AI policy template and step-by-step guide. With over half of workers misusing AI, now’s the time to build internal safeguards.

🛠️ Beginner’s guide to ChatGPT in the workplace – HubSpot has released a practical guide for newcomers to ChatGPT and generative AI. It covers how the technology works, real-world applications in areas like customer service and marketing, best practices for ethical use, and advanced prompting tips. The latest edition also introduces working with files, and creating your personalised models.

📞 AI calls that comfort – but can they replace real connection? – This is one of those AI cases I’m not sure how I feel about. A new AI phone companion is helping older adults feel heard and less lonely. In a pilot at a NY aged care home (as presented in this paywalled article), weekly calls reduced anxiety and encouraged social activity. The service (which costs around $100 AUD per resident per month) raises a big question: Why not just fund real human callers—volunteers, or community support?

^COMMUNITY

🚀 Learn and Lead with AI

For those of you based in Adelaide, there is another hands-on AI session for aged care professionals, this one taking place in July. This (very) practical session is designed for managers and coordinators in aged care who want to understand how AI can support daily operations. 

At the time of sending out this newsletter, there are still a few spots left.

📍 Friday 11 July 2025 – Little Para Conference Room, Salisbury Community Hub (34 Church Street, Salisbury SA)
🎟️ Register now

This event is a collaboration between the Northern Collaborative Network at the City of Salisbury and Multicultural Communities Council of South Australia.

I'm not here to hype AI. I'm here to help you understand it, use it, and learn as it evolves. Whether you're testing a new tool, using it to lighten your workload, or keeping pace with the changes, I hope you found something here worth your time.

Feel free to forward this to your network or share it with your team.

See you next Tuesday,
George