Ageing Reframed launches next week — the weekly newsletter as you know it, plus webinars and collaborations with researchers and sector partners.

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St Anna's in Brompton is a single-site home, a couple of years into using AI across its clinical and compliance work, alongside a Sydney company called Innovation Philosophy.

At St Anna's it is Amanda Birkin, the CEO, and Athin Christou, who leads the work as Wellness, Allied Health and Technology Manager. I visited them on a day when Manos Katris of Innovation Philosophy, who built the system, was down from Sydney.

The write-up covers what they use it for: gap analysis against the new standards, root cause analysis that draws on six months of notes instead of one week, three months of feedback trended in a single pass, and drafting.

It also covers the setup, which is the part your board and your security people will ask about. The system sits inside the home's own tenant, behind its own firewall, so nothing leaves the organisation.

Documentation came up more than anything else, which I hadn't expected. Several staff have English as a second language, and the point made to me was that a nurse can hold a clear picture of a resident and still put down a note that doesn't show it.

Almost everything they have done is within reach of a home of a similar size.

Wednesday 23 September | 10.30–11.30am ACST | Online | Free

Join us for the first Ageing Reframed panel.

Our sector has embraced dignity and person-centred care. It has paid far less attention to identity — the person's sense of who they are — and the part it plays in how people make decisions and adopt behaviours. Whether someone seeks help, stays on a medication, or accepts support at all often turns on whether the step sits with who they take themselves to be.

The panel works through that across three live problems: ageing in place and the family carers who sustain it; delayed help-seeking and medication; and culturally safe everyday care under the new Aged Care Act. With geriatrician Dr Sanka Amadoru, and Behaviour ID's Mat Crompton and Kris White.

More than 60% of the meals reaching Support at Home clients in SA are cooked interstate. Frozen trays and chilled packs, and the same few flavours on rotation.

Cart 8 is a marketplace of South Australian producers. Enzo Fazzari, who brought his family's cooking over from Roccella Ionica in Calabria. Greek Kouzina. The Prep House. Foodee. Dinner King. The Family Cook, and their shepherd's pie and roast pumpkin soup. Meals made by people whose name is on the box.

For a client who grew up speaking Greek or Italian at home, that is the difference between being fed and being looked after. On Cart 8, the butcher, the baker and the fruit and veg sit in the same basket, bought by the client or their family, in the same delivery.

If you run a meals service, we can supply the whole thing. One order, one delivery, one point of contact, however many producers are on the list, and new ones join every week. Where your clients already rely on a supplier, we can bring them onto the platform and manage them alongside the rest.

If you run a meals service, we can supply the whole thing. One order, one delivery, one invoice, one point of contact, however many producers are on the list. New ones join every week. Where your clients already rely on a supplier, we can bring them onto the platform and manage them alongside the rest, on the same invoice.

Talk to us about your clients and the suppliers you already use — [email protected], or cart8.com.au

A new JSA paper says training that is poorly designed, disconnected from workplace needs, or undertaken only for compliance, may do little to develop skills, or improve productivity. It proposes that future data collections separate compliance-driven training from learning driven by employers, workers or industry needs.

And an interesting number for context. Employer spend on training was last measured properly in 2001–02, at 1.3% of gross wages, down from 2.9% in 1993. JSA's estimate for 2025 is around 1.1%. For UK employers it puts the figure at 3.8%.

Gallup surveyed 22,573 employees in May. 47% say their organisation has integrated AI tools, up six points in a quarter. 52% use AI in their own role, and 30% at least a few times a week. The chart below shows that the more ways an employee is using AI, the more productive they feel.

This is from a few years ago. I stumbled on it and thought I'd share it.

Counter-Strike is a five-a-side computer game. One team plants a bomb, the other tries to stop them, and a round is over in about two minutes. It rewards aim and reaction time, which is why the professionals are mostly in their late teens and early twenties, and treated as veterans by thirty.

In 2017 Lenovo put together the Silver Snipers in Sweden — five players aged 64 to 76, coached by a former Counter-Strike professional. A couple of years later, they won the seniors' world cup.

Others followed. Japan has the Matagi Snipers, aged 66 to 73, who practise three times a week, and Ukraine has Young Guard. (read it here)

Each week, I review developments in ageing and aged care and what they mean in practice. If this was useful, forward it to someone in the sector who'd appreciate it.

That's it from here. See you next week, under the new name.

George Gouzounis